Privacy Policy

This policy explains what information GlutaNex (sold by Beauty Mart Pvt Ltd) collects and how it is used.

What we collect

When you order: your name, mobile number, delivery address, city, pincode and the products you choose. Payments are processed by Razorpay; we never see your card or UPI details.

How we use it

Only to process, ship and support your order, send order updates and reply on WhatsApp. If a payment does not complete, we may contact you once to help. We do not sell your information.

Who we share it with

Razorpay (payments), Shiprocket and courier partners (delivery), Vercel (hosting), and authorities when required by law.

Cookies and ads

The site may use advertising and analytics tools such as Google or Meta to measure visits and orders. You can opt out of personalised ads at Google Ads Settings and in your Facebook ad preferences.

Help with unfinished orders

At checkout you can tick a box to let us message you on WhatsApp if you do not finish your order. Only if you tick it, we save your name, mobile number, address and cart for up to 30 days, and delete it as soon as you order or ask us to. If you do not tick it, nothing is saved.

Question assistant

The "Ask" assistant answers questions using our guides. Your questions are sent to our AI provider (Anthropic) to write the answer and are not used to identify you; please do not type personal or medical details. We keep only a daily count of questions, not the questions themselves.

App reminders

If you turn on reminders, your phone's notification address and your chosen reminders (routine and refill dates) are stored so we can send them. No name or number is attached. Turn them off on the Reminders page or in your phone settings, and they are deleted.

Saved on your device

Your cart and checkout details are saved in your browser so you don't have to type them again. You can clear them any time.

Your choices

To access, correct or delete your information, message us on WhatsApp. We respond within 30 days.